In early October, our client Acumatica released its latest product update, 2023 R2. These updates occur twice a year and deliver hundreds of improvements and feature-rich functionality to users.

Acumatica is designed explicitly to enable small and mid-market companies to thrive in today’s digital economy. But Acumatica is more than just a product—it’s a thriving community of partners, customers and creators redefining business software and building the future of business together.

This means Acumatica prioritizes customer feedback to inform its product roadmap. Acumatica is keenly focused on evolving its product with the latest innovations and technologies while addressing the specific, real-world needs of its customers. Product updates are based on real input from its customer base.

Ali Jani, chief product offer of Acumatica, said, “With customer feedback, we can ensure our solution provides organizations with the intelligence and agility to meet their unique challenges. Our diverse community of partners, customers and creators is driven to discover better ways to work. … This collaborative effort enables us to continue delivering cutting-edge solutions that address current needs and anticipate and adapt to the ever-changing business landscape.”

What’s unique about 2023 R2?

• Acumatica Payments, an integrated payment processing solution. The new capability helps businesses enhance cash flow and streamline payment processes by providing credit card and ACH processing with improved reconciliation, mobile portal payments, click-to-pay, and gift cards.
• Access to the world’s largest sales channel by connecting Acumatica to Amazon’s Seller Central marketplace, supporting FBA (Fulfillment by Amazon) and MFN (Merchant Fulfilled Network) delivery models.
• Shopify’s new B2B eCommerce functionalities, with support for key features such as customer hierarchies and customer price tiers to seamlessly integrate online sales with Acumatica’s back-end fulfillment processes.
• New web endpoints for Acumatica’s Product Configurator, enabling manufacturers to leverage best-in-class, built-to-order, third-party solutions.
• A highly requested consolidated account reconciliation retainage invoicing feature, which improves project visibility for construction companies.
• A new Manage Sales Allocations screen, which streamlines mass stock allocation and deallocation for distributors, retailers, and commerce merchants.

Acumatica also added several vertical-specific features. Taken from Acumatica’s website, features include:

Distributors, Retailers and Commerce Merchants:

• Capabilities that enable reviewing estimated margin percent and amount calculations during order creation for an entire order and individual line items.
• Features that optionally exclude automatic line discounts, such as volume discounts from order lines for a particular price.

Manufacturers:

• A new user role and the option to lock production order status, which will improve manufacturing cost control and streamline implementation and setup for cost accountants.
• The Acumatica DeviceHub service, which includes automation schedules and predefined printer settings to simplify product order ticket printing.

Contractors and Service Organizations: 

• Side panel access for multiple business document maintenance screens that improves end-user navigation.
• Capabilities that enable deactivating cost codes that are no longer used in projects. Once deactivated, the cost codes become unavailable but remain specified in documents so users can continue working.
• Capabilities that support reviewing outstanding AR aging documents and their unreleased retainage for a particular date.

See the full announcement here: Acumatica Upgrades Business Functionality Across Industries with Launch of Latest Product Update.

Part of our communications strategy for 2023 R2 included inviting media and analysts to participate in a roundtable discussion with Acumatica executives. The roundtable took place the week before the product launch and gave attendees the opportunity to ask questions about the details of the release and its impact on users and the broader industry. These efforts continued our focus on building relationships with analysts and media on Acumatica’s behalf.

The announcement has resulted in the below coverage. We anticipate more coverage in the future.

Editorial Coverage

• CPA Practice Advisor – Acumatica Upgrades Business Functionality with Launch of Latest Product Update – 10/5/2023
• ERP Global Insights – ACUMATICA RELEASES PAYMENTS – 10/5/2023
• Solutions Review – Top WorkTech News From the Week of October 6th: Updates from Acumatica, QAD, Infor, and More – 10/6/2023
• Accounting Today – Tech News: FreshBooks rolls out “Collaborative Accounting” – 10/6/2023
• Enterprise Times – ERP news from the week beginning 2nd October 2023 – 10/9/2023
  • The 2023 R2 announcement was selected as Steve Books’ “Pick of the week.”

Congrats to the Acumatica team for another successful product launch!