Many of us have heard about the mistakes companies, such as Dominos and United Airlines, have made around crisis control. However, there seems to be a dearth of information about how companies can use social media in the right way for damage control during a crisis.
In late January, I am moderating a panel on ’Damage Control in Social Media: Discussing Effective Strategies for Turning Negative into Positive. The discussion will center on how companies can react to and prevent negative outbreaks on social media platforms.
Specifically, I plan to ask the four panelists to share their perspective on the following:
The expert panelists include:
Please let me know if you have other questions that youíd like me to pose to these individuals. In early February, I plan to write a follow-up post on this topic to share what I learn from executives with these companies.
The conference, called Enterprise Social 2.0: RIP or ROI, will take place on January 27 & 28, 2010 at the Dorint Hotel in Amsterdam. I am looking forward to the event and suspect it will be a lively and interesting two days with people in attendance from around the world.
Tags: Crisis Communication, Dolf Wittkamper, Dominos, Dorint Hotel, Ellen Leanse, Enterprise Social 2.0: RIP or ROI, Google, Jennifer Gehrt, Mike Moran, Paypal Benelux, Philips Electronics, Robert de Haan, Social media, United Airlines Filed under: Crisis Communications, Planning, Social media, Strategy
1 Comment
Tarah Trone |
Genuinely informative article posting.Really looking towards read a lot more. Fantastic.