Many people have heard or read the data about the importance of nonverbal communication in conveying information. Experts often report that nonverbals are more powerful than the words we actually use. In fact, studies suggest that nonverbal communication accounts for 70 to 93% of communication – including body language, gestures, eye contact, facial expressions, voice (volume, rate, pitch, and timbre) [...]
When conversations don’t go as we intended, or when someone misunderstands us, it can be unsettling and upsetting, as well as cause unnecessary conflict or hurt feelings at home or in the workplace. Given this, I was interested in Shankar Vedantam’s interview with linguist Deborah Tannen in his Hidden Brain podcast, “Why conversations go wrong,” which focuses on how we [...]
I recently read Erin Meyer’s The Culture Map: Breaking Through the Invisible Boundaries of Global Business, a book illustrating the impact cultural norms have on business endeavors. Meyer documents her experiences as a well-travelled program director of cross-cultural management at INSEAD in Paris, as well as the experiences of various global business leaders and how they manage cross-cultural business interactions. [...]
In today’s fast-paced, competitive business world, an emphasis is often put on earnings, return on investment (ROI), and the like. Many would argue that cash is a necessity and corporate culture a nicety. But what if culture and character not only improved morale, but also trickled down to earnings? I recently read Fred Kiel’s “Return on Character” and found his [...]
We’ve all been there. It’s 3 p.m. and you’ve hit a wall. Your creative juices are no longer flowing and it seems like every sound, sight and smell is a distraction. But plodding through an eight-hour work day with no breaks doesn’t necessarily mean that you’ll get more done. In fact, many studies suggest you are more productive and creative [...]