Earlier this month, I participated in the PR+MKTG Camp Seattle organized by Dan Greenfield. The event was well attended with a wonderful mix of marketing and PR leaders from the Seattle area, including Rob Brooks, PEMCO; Brad Nelson, Starbucks; Amy Bohutinsky, Zillow; and Greg Shaw, Bill & Melinda Gates Foundation, as well as many others.
The PR+MKTG Camp format encourages interactive discussions. Attendees were divided into four groups called cabins. The cabins met to discuss a particular topic, led by two facilitators. After the breakout discussions, the cabins all came together and the facilitators shared the key takeaways from their specific cabin.
The discussions during the breaks were as interesting and informative as the official sessions. Below is a recap of the key takeaways from the sessions and discussions I attended.
Key takeaways:
While the information was not revolutionary, it was valuable to hear from other PR and marketing leaders on how they are addressing the common challenges of integrating social media into an organization’s strategic activities.
For additional perspective from other PR+MKTG Camp participants check out the event blog.
Tags: Amy Bohutinsky, Bill & Melinda Gates Foundation, Brad Nelson, Dan Greenfield, Greg Shaw, PEMCO, PRMKTG Camp, Rob Brooks, Social media, Starbucks, Zillow Filed under: PR trends, Social media
3 Comments
Isabella Josefsberg |
Thank you for the great blog entry! I attended the conference and these were some of my key takeaways as well. Another important takeaway for me was that before launching a social media “campaign” it is is important to establish a clear set of objectives, whether it be increasing ROI, identifying and building key influencers, or increasing brand awareness. I think this crucial step often gets missed in developing social media plans.
Colleen Moffitt |
Isabella – Thank you for your comment. I agree. A clear understanding of your objectives and how those tie back to your business objectives is very important. It is surprising how frequently this step is skipped.
Frank Catalano |
Nicely summarized. We definitely share similar takeaways — especially that no one “owns” social media any more than any single department/function owns the Web. And some of the same debates within companies about ownership taking place now are similar to those regarding Web sites 10-15 years ago. (Sure, IT may support the tool to ensure it works, but use will follow function and need, whether that’s public relations/marketing, customer service, or some other role.)
It was especially interesting that while there was a lot of agreement across the morning sessions about the importance of social media and the need to break down any walls between PR and marketing to understand it and participate properly, there was far less uniform thought in the afternoon sessions, as you note, on measurement and ROI. I think those sessions could be summed up as, “it depends” and “not quite sure yet.” Having a lot to measure doesn’t mean you’re measuring the right things, nor that you can establish a clear cause-and-effect relationships between measurements.
But just as we did with Web sites and other early uses of the Internet, we’ll figure it out with social media. Hopefully we won’t trip over ourselves too much in the process.